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The following booking conditions form the basis of your contract with Aspire Down Under and you should therefore read them carefully. In these conditions, ‘we’/’our’/’us’/’ourselves’ means Aspire Down Under; ‘you’/’your’ refers to the customer. References to ‘suppliers’ means all third parties who provide services to you including airlines.
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Payment Information
A non-refundable deposit of
US$200 per person is required at the time of making the reservation, if
the reservation is made more than 42 days prior to departure. Deposits
exceeding US$200 per person are required for certain escorted tours,
rail journeys, cruises and exclusive island resort hotels. Your Aspire
Down Under consultant or travel agent will advise you of the required
additional deposit at the time of making your reservation. Unpaid
balances for your account are due six weeks prior to departure. For
bookings made within six weeks of departure, full payment is required at
the time of booking. If payment is not made in full on time, we, or the
supplier as applicable, reserve the right to treat the booking as
cancelled by you and apply the cancellation charges set out below.
Payment may be made by check, MasterCard, Visa, American Express or
Discover. For payments made by check within three weeks of departure we
require a certified bank check.
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If payment is
by credit card, in order for documents to be released, a signed Credit
Card Form is required which will acknowledge you have read, understand
and agree to the Terms & Conditions. To obtain a copy of this form, call
your travel consultant. All prices on our website & brochures
reflect a 3% discount for purchases made by check. There are no
discounts for purchases made by credit cards. We accept Visa, Mastercard,
Discover and American Express.
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Pricing
All Prices listed on website & brochures are per person double occupancy unless specified. Package price does not include US/Foreign Govt. fees and taxes of approx. $85–$130 per person and September 11th Security Fee of up to $10 per person. Aspire Down Under reserves the right to pass on in full at anytime an increase on vacation arrangements that may be introduced by a supplier. The suppliers and we also reserve the right to correct errors at anytime before and after the booking is confirmed. You will be given a current price at the time of booking. We reserve the right to adjust prices due to fluctuations in foreign exchange rates. Prices will not be changed after full payment has been received by Aspire Down Under for the final invoice price
Booking Fees
A non-refundable service fee of $25 per person is levied and will be added to your itinerary cost. A late payment fee of $25 per person is levied if payment is not received within 42 days of departure. An amendment fee of $25 per person is levied for any changes or revisions to a reservation after the deposit has been received. Any amendments to an airline ticket departure date will be subject to the airline amendment fees plus $25 per person. For certain airfares, changes cannot be made after reservations have been ticketed.
Cancellation Fees
All cancellations must be received in writing. Cancellation charges are calculated as at the date when the written cancellation is received by us and as a percentage of the total price excluding insurance premiums and booking fees which are non-refundable if you cancel.
Period
before departure* Cancellation
charges
43
days or more $200 per
person**
42-30
days 25% of trip
cost
29-15
days 50% of trip
cost
14-01
days 75% of trip
cost
Day of
departure/during tour 100% trip cost
*Within
which written notice is
received
**The
$200 charge for cancellations made outside 43 days is transferable to
another South Pacific vacation within 12 months.
Please note that, for certain hotels, cruises, tours etc., the cancellation charge more than 14 days before departure may be higher than those shown above. Cancellation of airline tickets will incur loss of $200 per person plus any insurance premiums and other cancellation charges will be dependant upon the type of ticket you have booked and when we were notified. Please ask your consultant for full details before booking. You may be able to claim for these cancellation charges under your insurance policy.
Passport & Visas
All passengers require a valid passport and, in most instances, visas. It is the passenger’s responsibility to have a valid passport and the necessary visas for the countries being visited. Aspire Down Under accepts no responsibility if you do not have the correct documentation for your vacation.
Special Requests
If you have any special
requests, please inform us at the time of making your booking. We will
make every attempt to ensure that the request is honored, HOWEVER we
cannot guarantee such special requests will be met.
Our Responsibility
Aspire Down Under purchases transportation, hotel accommodations, tours, and other services from various independent suppliers that are not subject to its control. Aspire Down Under cannot therefore be held liable for any personal injury or property damage, or any other special or consequential damages that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of Aspire Down Under or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, Aspire Down Under cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, auto-motive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of Aspire Down Under. In no event will Aspire Down Under be responsible for incidental, consequential or special or incidental damage or loss suffered by any person.
In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, Aspire Down Under is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation.
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